Northern Arc
Deepa Nair currently serves as Associate Director and Head of Customer Experience at Northern Arc Capital, beginning in January 2023. Prior to this role, Deepa Nair held significant positions at Muthoot Fincorp Ltd from January 2011 to October 2022, including Vice President of Customer Experience and Acquisition, where the first Customer Experience department was established, along with digital transformation initiatives. Deepa Nair also served as Vice President of Learning and Development at Muthoot Fincorp, pioneering online learning in the Gold Loan NBFC sector. Earlier experience includes roles at HDFC Life, Amp Sanmar Life Insurance Co Limited, Zeal, Bpl Cellular Limited, and Global Vacations Pvt Ltd, contributing to training management, customer service, and sales strategy. Deepa Nair graduated with a Bachelor of Business Management from Bharathiar University.
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