Neil Monk Mbcs

Neil Monk MBCS is a seasoned IT professional with extensive experience in application development and management, specializing in CRM systems. Currently serving as an Oracle Service Cloud Developer and System Administrator at Berkshire Hathaway Energy (Northern Powergrid) since June 2015, Neil oversees day-to-day management of the Oracle Service Cloud platform, including report and analytics development, user support, and knowledge management. Prior to this role, Neil worked as an Application Maintenance Coordinator at Asda and held various positions within Post Office Ltd, including eBusiness Service Manager, where responsibilities included managing live services and third-party web suppliers. Neil's career began at Royal Mail, where roles included managing customer service web pages and providing expert advice on web projects. Educational background includes attendance at Wath-upon-Dearne Comprehensive from 1995 to 2002.