Joan McKinlay is an experienced customer service professional currently serving as a Customer Service Executive at Northgate Vehicle Hire since October 2025, where the focus is on prioritizing customer satisfaction. Prior to this role, Joan was a Customer Success Manager at Point of Rental Software from January 2018 to October 2025. Joan also held the position of Office Manager at ERCL from March 2016 to January 2018 and at Compass Group from March 2012 to February 2016. Earlier in Joan's career, a role as Counter Manager at Sainsbury's was undertaken from July 2004 to March 2012.
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