Juan Cruz

Juan Cruz possesses extensive experience in Information Technology management, currently serving as the Information Technology Help Desk Manager at NorthShore University HealthSystem since January 2022. Previously, Juan has held various roles including Support Service Level 2 Manager at United Stationers since May 2007, where responsibilities include supervising IT agents across multiple facilities and serving as a backup lead for the Service Desk. From April 2016 to December 2021, Juan was the Service Center Manager at Encore, focusing on training agents for effective customer support. Earlier roles include IT Service Desk Supervisor at Hyatt Hotels Corporation and Desktop Support Team Lead at US Robotics/3Com, showcasing a strong background in IT support, team management, and desktop troubleshooting.