Elaine Barbara Gray

Elaine Barbara Gray is an experienced Resource Planner at NWG (Northumbrian Water Group) since September 2007, specializing in the utilities industry with strong skills in analytics, contact centers, clerical tasks, and performance management. Previous roles include Real Time Analyst, Induction Host, and Change Hero, focusing on call forecasting, scheduling, and employee induction. Elaine's experience also encompasses work as Parish Secretary for the Church of England, Telephone Operator at BT, Lady of the Court at Lumley Castle Hotel, Secretary/Office Clerk at CACDP, Receptionist at Durham University, and Industrial Engineering Frequency Checker at Courtaulds. Elaine holds a degree in Secretarial, Administrative Assistant, and Secretarial Science from New College Durham.