Kelly Gardner

Director, IT Service Management at NorthWinds Technology Solutions

Kelly Gardner has a diverse work experience in the field of IT. Kelly started their career at L&S Electric as a Network Administrator in 2003. Kelly then moved to Delta Dental of Wisconsin, where they held various roles, including Help Desk Technician, Network Administrator, and Manager of the Technical Resource Center. In these roles, they were responsible for managing teams, ensuring customer service, implementing and measuring metrics, and maintaining network stability. Currently, Kelly is working at NorthWinds Technology Solutions as the Director of IT Service Management. Their responsibilities include collaborating with IT teams and stakeholders to add business value and acting as a liaison between various teams and external vendors.

Kelly Gardner attended the University of Wisconsin-Stevens Point from 1999 to 2002, where they obtained a Bachelor of Science degree in Computer Information Systems. Kelly also received additional certifications, including Foundations of Management from the University of Wisconsin-Madison School of Business. Information regarding the obtained month and year for the certifications is not provided. Additionally, Kelly has a certification as a Microsoft Certified Systems Administrator, but details about the institution and the year of obtaining this certification are not provided.

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Timeline

  • Director, IT Service Management

    March, 2020 - present

  • Manager IT Support Services

    July, 2017