Mary Bowles

Mary Bowles is an accomplished healthcare professional with extensive experience in operations enhancement and patient experience management, currently serving as the Operations Enhancement and Program Development Manager and Patient Experience Manager at Norton Healthcare since September 2017. At Norton Audubon Hospital, a 432-bed acute care facility, Mary specializes in patient satisfaction and manages the operational patient experience program while cultivating relationships across the healthcare system to promote a patient-centric culture. Prior to joining Norton Healthcare, Mary held positions as an Enterprise Sales Executive at Availity and Account Executive at ZirMed, as well as an Assistant Branch Manager at Enterprise Rent-A-Car. Mary holds a Master of Business Administration in Healthcare Management from Western Governors University and a Bachelor of Arts in Sociology from Hanover College.