Kayla Santos

Kayla Santos is a guest experience coordinator at Norwegian Cruise Line Holdings Ltd., where responsibilities include assisting guests and travel partners with flight customization and upgrades, as well as promoting sales and building customer relationships. Previous experience includes roles as a travel agent at Bookings By Kayla, and as a tax preparation assistant at Intuit, where Kayla focused on delivering high-quality customer service. Additional experience spans various positions in customer service and operations, including roles at The Metropolitan Museum of Art, Starbucks, and as an assistant event planner. Kayla holds a Bachelor of Business Administration in Hospitality Administration/Management from Monroe University and has an Associate of Arts and Sciences in Medical/Clinical Assistance from ASA College.