Michael W. Smith

Michael W. Smith is a seasoned professional with extensive experience in customer loyalty management and retail operations. Currently serving as the Customer Loyalty & Rewards Manager at Norwegian Cruise Line Holdings Ltd. since November 2017, Smith oversees an onboard customer loyalty program for up to 5,000 guests weekly and has consistently exceeded NCL Mastercard application goals. Previous roles include Client Relationship Manager at The HR People, Store Director at Louis Vuitton, Port Shopping Guide at The PPI Group, International Sales Manager at Chopard, and General Manager at ROLEX. Smith's diverse background spans luxury retail and sales consulting, demonstrating a strong ability to drive customer engagement and achieve significant business results.