Raquel Araújo is an experienced Head of Customer Service with a strong background in the telecommunications industry. They have held various leadership roles including Project Manager at EGOR, and Head of Digital Channels and Senior Customer Service Manager at Optimus - Comunicações S.A. Currently, Raquel serves as the Head of Customer Service Continuous Improvement and RPA Business Analyst at NOS SGPS. Raquel holds a Licentiate degree in Gestão de Marketing from IPAM.
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