Rafael Fernandes

Rafael Fernandes is an IT Analyst at Nostra since March 2023, focusing on developing Service Desk procedures aligned with the ITIL Framework and ISO accreditation, while also facilitating effective communication with teams to enhance customer outcomes. Prior experience includes roles as a Network Controller at Virgin Media, where incident management and network monitoring were key responsibilities, and as an Assistant at Fónua Ltd., performing Quality Assurance tests on mobile device repairs. Earlier career experiences involve an internship at Erin College and a technician role in the Brazilian Army, where Rafael developed skills in diagnosing complex technical issues and providing effective customer solutions. Rafael is currently pursuing a Bachelor of Technology in Information Technology at Estácio and has obtained various certifications in computer networking and systems administration.