Macha Ito currently serves as the Head of Support for Japan and Korea at Notion, where responsibilities include building and scaling customer experience operations in the APAC region, having joined as the first CX hire. Prior to this role, Macha held various positions at Slack, including Senior Manager of Customer Experience, focusing on the Japan and Korea markets, and previously established the Japan Customer Experience Team. Macha's career also includes experience at SAP Concur and Oracle, where roles ranged from Client Support Analyst to Associate Technical Support Engineer. Macha holds a Bachelor of Science and Bachelor of Arts in Computer Science and French from the University of Mount Union.
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