Keven Bassanelo

Customer Service Process Excellence Lead - South America

Keven Bassanelo is an experienced professional in customer service and logistics, currently serving as the Customer Service Process Excellence Lead for South America at Nouryon since October 2018. In this role, Keven is responsible for aligning global procedures with local initiatives and implementing operational metrics to enhance compliance and accountability. Prior to this position, Keven held various roles at Nouryon, including Outplant Operations Specialist for LATAM and Logistics Analyst, focusing on inventory performance and process improvements. Keven's earlier experience includes a tenure at AkzoNobel as an Administrative Assistant, where responsibilities involved managing service and freight invoices, and a role as a Fiscal Auxiliar and Human Resources apprentice. Keven is pursuing an MBA in Project Management from POLI USP PRO, holding additional qualifications in Logistics and Supply Chain Management from institutions such as FGV and FATEC-SP.

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