Erika Smith

Erika Smith is a seasoned professional in customer experience and digital marketing with extensive leadership experience at Nova Scotia Power since May 2021, currently serving as the Manager of Customer Experience. In this role, Erika leads a team focused on enhancing customer satisfaction through innovation and collaboration. Previously held positions at Alcool NB Liquor included Creative Services Manager and Manager of Marketing and Brand, where Erika directed marketing campaigns and guided digital projects. Additional experience includes the role of Communications Coordinator at the New Brunswick Real Estate Association and Marketing & Membership Services Coordinator at Recreation New Brunswick. Erika holds a Bachelor's Degree in Kinesiology with a Minor in Marketing from the University of New Brunswick.