Carolyn Parsons

Carolyn Parsons possesses extensive experience in training and assessment, currently serving as an Apprenticeship Coach at Nova Training since September 2019, where responsibilities include delivering Level 3 Management, Level 2 and Level 3 Business Administration, and Customer Service Practitioner programs. Prior roles include Assessor and Skills Tutor at Marshall Aerospace and Defence Group, delivering various management and business qualifications, and Assessor/Tutor at Intraining, focusing on management, team leading, business administration, customer service, and retail programs. Additionally, Carolyn held positions as a Customer Services Advisor at RODDONS Housing Association Limited, Passport Officer at HM Passport Office, and Senior Supervisor and NVQ Assessor at Midland Main Line Limited, showcasing a robust background in customer service and assessment across multiple sectors.