César Felix

César Felix has a diverse work experience spanning over a decade. César currently works at NovaDAX as the Head of Customer Success & Customer Service, a role they started in March 2021. Previously, they served as the Head of Customer Service at Provi from December 2019 to September 2020. César also worked at Upvisor for a brief period in 2019, holding multiple roles including Customer Service Coordinator, Head of Operations, and Head of CX. César has also held positions at Atlas Quantum, where they served as a Customer Service Coordinator, Head of CX, and Customer Service Senior Analyst from 2018 to 2019. Before that, they worked at CI Intercâmbio e Viagem as a Product Assistant and Trilingual High School Operator from 2010 to 2014. César also had a brief stint at Hotel Emiliano as a Night Auditor and Bell Boy in 2009 and George V Casa Branca as a Butler and Reception Intern from 2008 to 2009.

César Felix started their education in 2011 at Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP, where they pursued a degree in an unspecified field of study. César completed their education at Impacta Tecnologia from 2021 to 2023, obtaining a degree in Technological Systems Analysis and Development.

In addition to their formal education, César also obtained several certifications. In 2019 and 2020, they acquired certifications such as "Como Criar um Perfil no LinkedIn para ter Sucesso Empresarial," "Networking: Como Criar uma Rede de Contatos Profissionais," "Introdução à Ciência de Dados: Conceitos Básicos," "Fundamentos do Seis Sigma," and "Como Liderar de Forma Eficaz" from LinkedIn.

In 2020, they completed certifications on Scrum ("Scrum: The Basics" and "What is Scrum?") through LinkedIn. César also obtained a certification in "Project Management Simplified" in the same year.

Continuing in 2021, César acquired a certification titled "Minicurso de Dados" from Digital House Brasil. César further added to their credentials with a certification in "Gestão de Novos Cargos de Gerência" from LinkedIn.

Finally, in 2022, César obtained multiple certifications from LinkedIn, such as "Atendimento ao Cliente: Técnicas de Resolução de Problemas e Conflitos," "Como Vencer a Procrastinação," "Fundamentos do Atendimento ao Cliente," "How to Resolve Conflict and Boost Productivity through Deep Listening," and "Liderança no Atendimento ao Cliente." César also acquired a certification on blockchain titled "Introdução ao blockchain" from Blockchain Academy.