Maribel Madroñal Jiménez

Maribel Madroñal Jiménez has extensive work experience in customer service management. Maribel currently works as a Customer Service Manager Back Office, Fidelización e impagos at Novaluz Energía PYMES since February 2023. In this role, they are responsible for managing the Customer Service team, handling technical incidents, customer retention, and payment issues. Maribel also creates action protocols, analyzes efficiency and KPIs, and manages various CRMs for customer queries and incidents.

Prior to this, Maribel worked as a Customer Service Manager at Cash Converters España for seven years, starting in April 2015. During their tenure, they managed customer service, utilized the Salesforce CRM system, monitored KPIs, and maintained customer relationships.

Before Cash Converters, Maribel held the position of Responsable at Pause&Play from July 2014 to April 2015. Maribel was also a Responsable de relaciones con clientes at www.catalogarium.com from August 2012 to July 2014 and at cuenta-atras from August 2011 to February 2013.

Maribel's earlier experiences include being a Gerente at Vision Innovation Diversion S.L from February 2007 to September 2009. Maribel also worked as a Comercial tarjeta bancaria at Banco Barklays in June 2006, and as a Comercial tarjeta universitaria at Banco Santander in June 2005.

Maribel Madroñal Jiménez obtained their diploma in Primary Education from the Universidad de Granada between the years 2004 and 2007. Maribel specialized in Magisterio de Primaria during their time at the university.