Carla Thomas

Carla Thomas is an experienced healthcare professional with a diverse background in patient experience and customer service. Currently serving as a Patient Experience Representative at Novant Health since February 2022, Carla previously held the role of Patient Family Facilitator at New Hanover Regional Medical Center from June 2017 to April 2021. Early in her career, Carla worked as a Billing Specialist at Oak Island Pediatrics and has also gained experience as a Customer Service Representative at Bowman Beauty & Barber Supply and as a Data Entry Clerk at Wilmington Medical Supply. Carla's educational qualifications include a Diploma in Medical Billing and Coding from Miller-Motte College-Wilmington and a degree from Bob Jones University.