Sara Masson

Sara Masson is an accomplished professional in customer success, currently serving as VP of Customer Success at Novisto since September 2024. Prior to this role, Sara held the same title at Leap Tools from February 2022 to September 2024 and worked as a Customer Success Coach at Catalyst Software, contributing to the Catalyst Coaching Corner program. Sara's extensive experience at Loopio, from January 2016 to February 2022, involved various leadership roles in customer success, focusing on customer empowerment and insights. Earlier positions include Customer Engagement Manager at Wave HQ and roles in marketing and community management. Sara holds a Master's degree in Professional Communication from Ryerson University and a Bachelor's degree in Hotel and Food Administration from the University of Guelph.