Thibault Demarquay

Thibault Demarquay has extensive work experience in various industries and roles. Thibault is currently working as a Customer Success Manager at Novisto since April 2022. Prior to this, they worked at INDIGO Group from November 2020 to December 2021 as a Customer Experience and Care Manager, where they successfully managed a team of 11 people in France and 25 outsourced individuals. Thibault was responsible for consolidating local and central customer service channels, implementing new appointment booking channels, and merging two customer services. During their tenure, CSat increased from 76% to 88% and quality of service improved from 55% to 85%.

Before INDIGO Group, Thibault worked as the Head of CSM - Engage Digital at Dimelo from September 2018 to November 2020. Thibault played a crucial role in the acquisition of Dimelo by RingCentral and managed the SaaS solution for digital customer care interactions.

Thibault also has experience working at Bouygues Telecom as a Project Manager and Digital Assistant Director Relationship Manager from May 2017 to July 2018. Thibault actively participated in strategic decision-making processes, managed digital channels, and handled various projects such as implementing instant messaging channels and managing relationships with vendors.

In addition, Thibault has a strong background in organizational consulting and auditing. Thibault worked at the Confédération Nationale des Junior-Entreprises (CNJE) as an Organizational Auditor and Consultant from June 2014 to May 2017. Thibault successfully resolved more than 30 disputes and implemented key projects to improve the organization's performance.

Furthermore, Thibault gained experience as a Risk Management Consultant at CGI Business Consulting from February 2016 to August 2016 and as a Project Manager Intern at Intrinsec in 2015.

Earlier in their career, Thibault held leadership roles at JEECE (ECE Paris Junior-Entreprise) from May 2014 to June 2015. Thibault managed a team of administrators and members, coordinated multiple projects, and achieved a significant increase in sales.

Thibault's diverse work experience also includes a role as a Project Manager at King Mongkut's University of Technology Thonburi, where they developed an iPhone application.

Prior to that, they worked at GLOBE Groupe as an Animator, Team Leader, and Supervisor.

Overall, Thibault Demarquay has a proven track record of effectively managing teams and projects, improving customer experience and satisfaction, and driving business growth in various industries.

Thibault Demarquay has a diverse education history. Thibault started their education journey in 2011 and completed their studies in 2017. Thibault attended ECE, Ecole d'ingénieurs, an Engineering School, from 2011 to 2016. There, they obtained a Diplôme d'ingénieur in Systèmes d'information et réseaux. In 2013, they also briefly studied at Concordia University, focusing on Engineering and Computer Science.

In 2015, Thibault attended James Cook University, where they pursued a Master of IT degree with a specialization in Computer Engineering. Thibault completed this program in 2016.

Thibault's education continued at ESSEC Business School in 2016, where they pursued an Advanced Master Strategy & Management of International Business (SMIB) degree, specializing in Stratégie. Thibault completed this program in 2017.

In addition to their formal education, Thibault also obtained various certifications. In 2012, they acquired the BAFA - Brevet d'Aptitude aux Fonctions d'Animateur from the Ministère chargé de l'Éducation nationale. In 2014, they earned the HandiManager label - Intégration du handicap en entreprise from Companieros. Furthermore, they obtained the TOEIC 885 certification from ETS Global in December 2014. Lastly, they obtained the Tage-Mage certification from FNEGE in March 2016.