Melanie Estes, MA Ed.

Melanie Estes, MA Ed. has a diverse work experience spanning over several decades. Melanie began their career as a Customer Service Representative at The Hartford in 1991 before transitioning to a role as a Casualty Claims Adjuster at MetLife in 1992. As a Casualty Claims Adjuster, they investigated, evaluated, negotiated, and settled auto and homeowners casualty claims while also mentoring other employees. In 1997, they shifted gears and became a Learning & Development Consultant at MetLife. In this role, they conducted needs analysis and consulting, developed and facilitated various training programs, and specialized in learning technology systems. Melanie also created and maintained numerous learning websites for both the department and the company. Moving on from MetLife, they joined Conduent in 2013 as a Senior Instructional Designer Systems Analyst. During their time at Conduent, they primarily worked on contracts for GE Corporate and focused on designing and developing online courses, microlearning solutions, and eLearning courses. Melanie also acted as an instructional design lead for MOOCs, training and coaching new MOOC designers, troubleshooting system issues, and managing global project teams. Melanie'smost recent position is with NovoEd, starting in 2019. Melanie initially joined NovoEd as a Senior Learning Experience Designer before being promoted to the role of Learning Experience Design Lead in February 2020.

Melanie Estes, MA Ed. completed their education in a chronological manner. Melanie first obtained their Bachelor's Degree in Sociology from the University of Connecticut between the years 1987 and 1991. Afterward, they pursued a Master's Degree in Adult Education, Training, and Development from the University of Rhode Island from 2001 to 2005.

In addition to their academic background, Melanie Estes has also acquired several certifications. Melanie completed the "Adobe Captivate Essential Training" course from LinkedIn in June 2019. Melanie also obtained the certification "An Introduction to Project Management" from Skillsoft in 2013. Furthermore, Melanie holds certifications from Development Dimensions International (DDI Certified), DocuTools (DocuTools Structured Writing), and Insurance Training Alliance (ITA Certified). However, the specific months and years of obtaining these certifications are not provided.