Ronit Gafni Schieber

Vice President Customer Service Operations at Novolog Pharm Up 1966 Ltd

Ronit Gafni Schieber has extensive work experience in the healthcare industry. Ronit started their career as a Research Assistant at Rambam Health Care Campus in 2006.

In 2008, they joined Maccabi Health care Services, where they held various roles. As the Business Unit Lead for Maccabi Tivi, they managed a profit center and was responsible for all operational aspects, leading the organization towards its growth goals. Ronit also served as the Strategy and Product Development manager for Maccabi Care, where they examined the company's strategy and developed new partnerships. Additionally, they worked as the Patient Experience Manager, focusing on implementing service processes and monitoring customer satisfaction metrics.

Most recently, Ronit joined Novolog - Delivering Health in 2019 as the Vice President of Customer Service Operations. In this role, they are responsible for enhancing operational and work processes to deliver exceptional service in the pharmaceutical and medical fields.

Overall, Ronit has demonstrated strong leadership skills and a deep understanding of customer service and operational processes in the healthcare industry.

Ronit Gafni Schieber has a Bachelor of Humanities degree in Far East Education from The Hebrew University of Jerusalem. Ronit also holds a Master of Business Administration (M.B.A.) degree in Marketing from Ono Academic College. In addition to their academic degrees, Ronit has obtained a certification in CX Leadership – CX Best Practice from Hamil - The Israeli Center for Customer Experience in 2017.

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Timeline

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    Vice President Customer Service Operations

    December, 2019 - present