Sharon Horsley

Sharon Horsley is a seasoned professional in contact center operations and team management, currently serving as the Contact Centre Operations Manager at Novuna since February 2022, following the company's rebranding from Hitachi Capital (UK) PLC. With a career that includes significant roles at Hitachi Capital, such as Team Manager in the Quality & Coaching team and Operations Manager for Collections, Sharon has demonstrated expertise in coaching and team leadership. Previous positions include Team Leader at Minster Law Solicitors and Direct Line, along with experience as a Cashier at Nationwide Building Society. Sharon's extensive background in the finance and insurance sectors highlights a commitment to excellence and operational efficiency.