Uchenna Obosi

Uchenna Obosi is an experienced professional in customer experience and quality assurance, currently serving as the Cx Quality Assurance Team Lead at NowNow since January 2023, where leadership, team development, and performance management are key responsibilities. Prior experience includes leading customer experience teams at CleanAce Drycleaners & Launderers and serving as a Customer Experience Specialist at Chapel Hill Denham. Uchenna has a solid background in contact center operations from Union Bank of Nigeria, where various roles involved direct engagement with customers and driving satisfaction metrics. With a Bachelor of Applied Science in Agricultural Business and Management from Michael Okpara University of Agriculture Umudike, Uchenna leverages strong analytical skills to enhance customer service strategies and improve overall customer satisfaction.