Erik Ross is a seasoned professional in customer success and account management, currently serving as the Director of Customer Success at NPI since June 2025. Prior to this role, Erik was a Principal Customer Success Manager at Vendr, achieving noteworthy quotas, including 170% product engagement in Q1 2025. Previously, Erik was recognized as the #1 CSM at Vendr, with a strong focus on revenue retention. Erik began a career in account management at RealSelf, leading a high-performing team, and demonstrated exceptional growth strategies at CarGurus, consistently exceeding performance metrics. Early career experience includes positions at IBM Turbonomic, Liberty Mutual Insurance, and McGraw Hill. Erik holds a Bachelor of Business Administration in Marketing from Bryant University and another in Communication and Italian from Istituto Lorenzo de' Medici.
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