Luis Chavez

Escalation Analyst at nQ Zebraworks

Luis Chavez has six years of work experience. In 2010, they served as a 92F Petroleum Supply Specialist in the Army National Guard. From 2013 to 2014, they worked as a Customer Service & Referral Center (CSRC) Intake Specialist at Jewish Family and Children Services. From 2014 to 2017, they worked at Topaz Information Solutions as a Client Services Advisor II and Support Desk Specialist. In 2017, they were a Tier I Application Support Analyst at Minisoft Inc. From 2018 to present, they have been employed at nQ Zebraworks as a QA Analyst, Senior Support Analyst, and Support Analyst. In these roles, they have been responsible for verifying bug fixes, creating automation scripts, managing and maintaining internal QA/Dev SQL Server databases, troubleshooting issues, creating T-SQL statements, and analyzing data. Luis has also provided online and in-person application training, developed e-learning training modules, and assisted customers with product knowledge.

Luis Chavez attended Arizona State University from 2008 to 2013, where they earned a Bachelor of Arts (B.A.) in Film/Cinema/Video Studies. In addition, they have obtained certifications in Intermediate SQL and Introduction to SQL from Ed2Go in November 2017 and August 2017, respectively. Luis also has certifications in Advanced Individual Training and Basic Combat Training from the US Army.

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Timeline

  • Escalation Analyst

    July 1, 2023 - present

  • QA Analyst

    October, 2021

  • Senior Support Analyst

    January, 2021

  • Support Analyst

    May, 2018