Lauren P.

Lauren Potts, CPA, CA, currently serves as Senior Manager of Customer Experience and Retention at NRG Energy, a position held since August 2018, following roles as Manager in both Customer Experience and Retention and Brand Marketing and Strategy. Prior to NRG Energy, Lauren was a Senior Analyst in Operations Finance at WestJet from August 2017 to August 2018. Lauren's career began at KPMG Canada, where multiple titles were held from September 2014 to August 2017, including Senior Accountant/Consultant. Earlier internships included positions at BMO Nesbitt Burns, Hatch, and Scotiabank. Academic credentials include a Bachelor of Commerce in Accounting from Queen's University, a CPA designation from CPA Canada, an Advanced Product Management certification, and a Public Relations and Communications Management Certificate from Mount Royal University. Additionally, an exchange program was completed at the University of Mannheim.