Dilan Hemachandra

Dilan Hemachandra is an experienced IT professional with a solid background in technical support and user assistance across various platforms. Currently serving as an EUC Engineer at NRI Australia & New Zealand since January 2022, Dilan provides comprehensive level 2 and 3 user support, managing End User Devices in diverse environments including Windows, macOS, Android, and iOS. Dilan's previous roles include IT Support Technician at Lucid, where responsibilities encompassed troubleshooting and user support, and Service Technician at Klaus Multiparking ANZ, providing customer help desk support and system maintenance. Dilan began the professional journey in retail as a Retail Assistant at Woolworths Supermarkets, coupled with experience as a Junior Software Developer at Appearition Pty Ltd. Dilan holds a Bachelor’s degree in Information Technology from Deakin University and a Master’s degree in Computer/Information Technology Administration and Management from Federation University Australia.