Ken Celmer

Ken Celmer is an experienced IT professional with a strong background in service desk management and digital workplace services. Currently serving as IT Manager at the National Resident Matching Program since June 2022, Ken has previously held key positions including Director of Excellence and IT Service Desk Manager at Onshore Outsourcing, where operations were aligned with ITIL Best Practices. Ken's career spans roles at various organizations, including Touchette Regional Hospital, Enterprise Holdings, and the United States Courts, demonstrating a consistent focus on process improvement, team leadership, and customer satisfaction. Educational qualifications include an MBA in Information Technology Leadership from Western Governors University and a B.S. in Information Technology Management from Keiser University.