Brandon Manuel

Brandon Manuel is a seasoned IT professional with extensive experience in service desk and incident management, currently holding the position of Global Service Desk Manager at nscglobal since September 2014. Previously, Brandon served as Problem Manager and Major Incident Manager at Computacenter, where responsibilities included resolution management of recurring problems and handling critical incidents. With leadership roles dating back to Helpdesk Supervisor at Stowe Holdings, Brandon has consistently demonstrated proficiency in incident escalation, performance monitoring, and client communication. Education includes ITIL certifications from Torque IT and foundational training in IT support from CompTech Training Centres SA.