NSW Department of Education
Karen Callaghan is a seasoned User Experience Design and Research professional with extensive experience in leading user-centered design initiatives across various industries. Currently serving as User Experience Design & Research Lead at the NSW Department of Education since January 2018, Karen has spearheaded projects such as the Adobe Experience Manager for School Website Service and the transition to remote learning. Additionally, as a Product & Service Design Specialist at Grey Matter since 2012, Karen has contributed to the design needs of diverse clients, including government agencies and financial institutions. Other notable roles include Product Manager at flamingo, Senior User Experience Specialist at DMG, Lead Instructor for General Assemb.ly, Lead User Experience Architect at Vivant, Information Architect at Westfield, and various consulting positions. Karen's expertise encompasses user research, service design, and mentorship, establishing a strong track record within the field.
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NSW Department of Education
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At the NSW Department of Education, their goal is to be Australia's best education system and one of the finest in the world. They prepare young people for rewarding lives as engaged citizens in a complex and dynamic society.