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Luke Goldsmith

Director Customer Experience at NSW Department of Planning and Environment

Luke Goldsmith is an experienced professional specializing in customer experience, corporate communications, media management, and stakeholder engagement. Currently serving as Director of Customer Experience at the NSW Department of Planning, Industry and Environment since October 2020, Goldsmith previously held roles within the same department as Senior Manager of Customer Experience and Engagement and Account Manager for Stakeholder and Strategy. Prior experience includes positions as Public Affairs and Communications Adviser at Commonwealth Bank and Corporate Affairs and Public Administration at the Office of Hon. Murray McCully. Goldsmith's background also features a role in Corporate Communications at Destination NSW, where significant events like Vivid Sydney were managed. Goldsmith holds a Bachelor of Arts in Media Studies and International Relations from Victoria University of Wellington and has additional education from Auckland University of Technology.

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Sydney, Australia

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NSW Department of Planning and Environment

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The NSW Department of Planning and Environment focuses on some of the biggest issues in the state to create thriving environments, communities and economies for the people of New South Wales. The department brings together the following specialist divisions: - Homes - Planning - Water - Environment, Energy and Science - Property & Development - Office of Local Government - Crown Land Together, we deliver sustainable water resource and environment management, secure our energy supply, oversee our planning system, maximise community benefit from government land and property, and create the conditions for a prosperous state. *Community guidelines* We encourage all our followers to participate in conversation on our page. We welcome all questions and commentary, including constructive feedback. We reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them. Specifically, we do not tolerate the following kinds of commentary: - Profane, defamatory, offensive or violent language. - ‘Trolling’ or posting deliberately disruptive statements meant to hijack comment threads or throw discussions off-track. - Attacks on specific groups or any comments meant to harass, threaten or abuse an individual. - Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs. - Links or comments containing sexually explicit content material. - Discussion of illegal activity. - Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices. - Acknowledgement of intent to stalk an individual or collect private information without disclosure. - Commercial solicitations. - Content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of the forum. - Personal promotion. If you breach these guidelines, we may block your account and/or remove your posts.


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