NSW Government
Brett Johnson possesses extensive experience in customer service and continuous improvement across various prominent organizations. Currently serving as a Customer Service Representative with the NSW Government since September 2018, Brett previously held positions at nbn™ Australia as the Manager of Business Process Excellence and at Westpac as a Process Design and Improvement Consultant. Notably, during a decade-long tenure at Commonwealth Bank, Brett advanced through several roles, including Senior Manager of Quality and Continuous Improvement Program Execution, where responsibilities included overseeing the Continuous Improvement program and enhancing customer service processes. Brett also contributed as the Manager of Business Productivity Improvement, focusing on group-wide efficiency initiatives, and as the Manager of Home Loan New Initiatives, managing significant system and process changes.
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NSW Government
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The NSW Government is responsible for the administration and management of the state of New South Wales, including the provision of services and the development of policies in areas such as health, education, transportation and infrastructure The Department of Premier and Cabinet leads the NSW public sector to deliver on the Government's commitments and priorities.