Jones Ewilem

Jones Ewilem has extensive experience in customer service and sales roles. They began their career in 2016 as a Contact Center Agent at ConSol Limited, where they managed a large flow of inbound and outbound calls and provided personalized customer service. In 2018, they joined CARS45 as a Center Manager, where they oversaw daily operations, negotiated trade-in prices, and managed customer relationships. They then moved on to Aquila Leasing Ltd. in 2019 as a Relationship Manager, where they resolved complex customer issues and negotiated business plans with clients. In 2020, Jones joined ntel as a Customer Service Associate and Social Media Representative, managing interactions and resolving customer issues on various platforms. They also worked as a Call Center Agent at ntel, responding to customer calls and providing solutions. Most recently, Jones worked at Humanatic Official as a Customer Service/Quality Assurance Administrator/Mediator, where they resolved discrepancies in information, supervised colleagues, and uploaded accurate data to the database. Overall, Jones Ewilem has demonstrated a strong ability to handle challenging customer situations, negotiate business deals, and provide high-quality service.

Jones Ewilem attended Delta State University (NG) from 2011 to 2015, where they obtained a Bachelor of Arts degree in English Language and Literary Studies. In addition to their degree, they have also completed several certifications. In September 2022, they completed a Virtual Assistant Course offered by alx_africa. In March 2022, they obtained certifications in Serving Customers Using Social Media, Customer Service Foundations, and Customer Service: Problem Solving and Troubleshooting, all from LinkedIn.