Briana Laprade

Briana LaPrade has served as a Retail Store Manager at T-Mobile since March 2018, demonstrating strong leadership and management skills. In addition, Briana has been working as a Quality Assurance Analyst at nTelos Wireless since June 2007, where responsibilities include providing training opportunities, evaluating calls, delivering feedback, and conducting side-by-side evaluations. Briana's extensive experience in both retail management and quality assurance contributes to a well-rounded skill set in customer service and operational excellence.