Vinicius Abreu is a Technical Support Analyst at NTT DATA, focusing on maintaining ServiceNow ITSM for Ariba applications since November 2023. Previously, Vinicius served as a Technical Support Engineer at SAP, enhancing customer support and satisfaction for Ariba P&R. With experience as a Software Engineer at Dell Technologies, Vinicius supported GSCM Test Environment within CI/CD spaces, and as a Technical Support Specialist at PagBrasil, acted as a liaison between customer support and system support. Earlier roles include Information Technology Analyst at Mynarski International Valuation, Support Engineer at e-Core IT Solutions, and multiple positions at Dell, developing expertise in application management and factory support processes. Vinicius is pursuing a Bachelor's degree in Information Technology from FADERGS, expected to graduate in 2024.
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