Mohamed Arfeen is an experienced telecommunications professional with a Bachelor of Science degree in Telecommunications & Electronics Engineering from Tanta University. Starting as a Telecommunications Engineer at Systems Experts in 2010, Mohamed has since held various prominent roles, including Microsoft Technical Support Engineer at Stream Global Services, Avaya Professional Support Engineer at Smart Telecom Solutions, Senior Avaya Support Engineer at CGC Converged Generation Communications, and Avaya / MS Lync Voice Incident Management Expert at Orange Business Services. Currently serving as a Senior VOIP Engineer at NTT Ltd., since March 2021, and previously working as a freelance VOIP Consultant from April 2020 to March 2021, Mohamed has demonstrated expertise in VOIP systems, incident management, and customer support across multiple platforms while ensuring service continuity and adhering to service level agreements.
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