Jeff Stetzel

Jeff Stetzel has extensive experience in technical support and customer service within both governmental and private sectors. Currently serving as the Desktop Support Team Lead at NuAxis Innovations since November 2010, responsibilities include ensuring compliance with Service Level Agreements and overseeing effective incident documentation. Previous roles include Desktop Support Specialist and Help Desk Associate at NuAxis Innovations, and Senior Help Desk Analyst at TeleTech. Earlier experience at Qantas included roles as Systems Administrator and Programmer, where Jeff developed efficient procedures and managed various IT functions. Educational achievements include ITIL4 Foundation certification and a Support Center Leadership certificate from HDI, complemented by an Associate of Applied Science Degree in Accounting from Des Moines Area Community College.