Brian Abril has accumulated extensive experience in customer service and team management. Brian served as Team Leader at Accedo Technologies and later as Supervisor at Teleperformance Colombia, focusing on team motivation and guidance. Currently, Brian is the Customer Experience Supervisor at Nu, recognized as Xforce of the Year in 2023. Previous roles include Senior Customer Experience at Beat, where analysis of KPIs and customer support was emphasized, and an Internship Trainee at Cancillería de Colombia. Brian holds a degree in International Business from Universidad Santo Tomás Colombia and has completed academic mobility at Instituto Politécnico Nacional.
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