Tarcio Marinelli

Tarcio Marinelli is a seasoned professional in customer experience operations, currently serving as the CX Operations Supervisor and Vendor Account Manager at Nubank since December 2017. With a strong focus on managing CX analysts and overseeing service delivery outcomes, Tarcio has implemented continuous improvement methodologies to enhance performance. Previous roles at Nubank include Senior CX Analyst in various capacities, where responsibilities ranged from developing customer service metrics and managing training programs to crisis management and product development collaboration with cross-functional teams. Prior experience includes customer experience analysis at Itaú Unibanco, where process improvements were identified to simplify financial interactions for customers. Tarcio holds a Bachelor's degree in Business Administration and Management from Uninove - Universidade Nove de Julho.