Vinicius M. has over eight years of experience in Customer Experience, starting with a volunteer internship at AIESEC Polska in 2012. They began their professional journey at Nubank as a Customer Experience Analyst, eventually advancing to roles including CX Supervisor and CX Coordinator for the Colombian team. Currently, Vinicius serves as a Lead Product Operations professional at Nubank, focusing on operational health and strategic improvements amidst growth. Their educational background includes a Bachelor of Arts in International Relations from Universidade de Brasília and further studies in psychoanalysis at Sedes Sapientiae.
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