Matthew Cuthbert is an experienced professional in IT service delivery management with a solid track record in operations and technical support roles. Currently serving as the Director of Operations at Nucleus Networks since July 2022, Matthew oversees IT service delivery management, processes, operations, and service level analytics while focusing on technical hiring. Prior roles include Service Manager at Cloud9 Solutions, where responsibilities encompassed service delivery management, and Remote Support Team Lead at F12.net, leading a technical help desk team. Additional experience includes positions at Level4 Technologies, where Matthew supported clients in a technical capacity, and at STAPLES Canada in both computer repair and technology sales. Matthew’s educational background includes studies at the University of the Fraser Valley and training from RED Academy and Lighthouse Labs.
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