Hicham Felloussi

Hicham Felloussi is a seasoned professional in customer support and operations within the financial technology sector, currently serving as CS & Operations Special Project SD at Numerix since October 2024. Previously, Hicham held several key positions at Finastra, including Director of Customer Support and Success, where responsibilities included managing teams globally, overseeing customer support metrics, and addressing complex account management challenges. Hicham's experience also encompasses senior managerial roles focusing on cloud application solutions and product management for financial services, demonstrating expertise in regulatory reporting and Open API frameworks. Earlier career milestones include principal consultancy at Misys, where Hicham implemented operational standards, and various roles at Turaz and Thomson Reuters, emphasizing the delivery of tailored financial applications and client support. Hicham's educational background includes certifications from INSEAD and HEC Paris, alongside an engineering degree from 3iL Ingénieurs.