Imane Geelen-Hiddak

Imane Geelen-Hiddak is an experienced operations coordinator currently working at NUMIDIA BV since September 2020, focusing on export operations. Prior to this role, Imane served as a Senior Customer Service professional at vidaXL from November 2014 to May 2020, where responsibilities included monitoring service quality across multiple teams, analyzing return requests, handling escalated cases, and training new agents. Earlier career positions included quality auditor at 118218, where Imane evaluated service provider quality and ensured procedural compliance, and call center agent at Phone Group. Imane's qualifications are complemented by a Bachelor's degree in Gestion des ressources humaines/administration du personnel, general, obtained from 1999 to 2003. Proficiencies include SAP and JIRA.