Ángel L. Santos

Ángel L. Santos is an experienced associate consultant specializing in Customer Care Services and Business Development at Nunkyworld since October 2018, focusing on enhancing customer relationships through Interaction Analytics solutions applied to voice services in Contact Center environments. Previous roles include customer services for landlords at VANTAGE TOWERS, and various positions in customer care and credit control across companies such as Customer Care & Credit Control Services, Gemini Recoveries & Collections, El Corte Inglés Seguros, Orange España, Amena, BT, and Vodafone. Ángel holds multiple advanced degrees, including a Master's in Digital Business from The Valley Digital Business School and an MBA-Executive from Universidad Europea. Professional expertise spans telecommunications, finance, and insurance sectors, with a strong emphasis on process management, analytics, and customer engagement.