Hayk Yepiskoposyan

Hayk Yepiskoposyan has a diverse and extensive work experience in the IT industry. Hayk started their career as an IT and Network support technician at Tagavor Consulting LLC, where they provided technical support to various home and small business clients. During their time there, they also developed proposals for network modifications and maintained network asset inventory.

Hayk then worked as an IS Helpdesk at Saint Elizabeth Health Care, where they supported the Active Directory rollout and processed and resolved email and voicemail messages.

At Baycrest Hospital, Hayk served as a Help DeskTech and played a crucial role in deploying Windows 7 desktops and encrypted laptops. Hayk also streamlined the deployment process and improved the step-by-step deployment guide.

After that, they joined Combined Insurance as a Desktop Deployment Specialist, responsible for deploying desktops and encrypted laptops for headquarters and branch users. Hayk imaged, staged, and deployed an average of 4 machines per day.

Hayk then worked at All Nations Office Machines and Supplies as an IT Administrator, where they administered the company's mixed Windows Server 2003 domain and workgroup network environments. Hayk also managed the company's email communications and periodically updated and modified its website.

Following that, they served as a Desk Side Administrator at Intact Financial Corporation, providing level 2 technical support and administering workstations for the organization. Hayk troubleshooted and resolved support problems for a variety of desktops and laptops.

Hayk's next role was as a Desktop Specialist at the Workplace Safety and Insurance Board (WSIB), where they built and migrated SCCM infrastructure, resolved application incompatibility challenges for Windows 7 OS using MEDV, and collaborated with Microsoft engineers and consultants to overcome technical challenges.

Hayk then joined Microsoft as a Premier Field Engineer (PFE) and provided technical leadership to premier customers. Hayk delivered on-site and remote support services, conducted workshops and training, and managed hot issues by developing action plans and communicating with all stakeholders.

Prior to their current position, Hayk worked at the City of New York as an Infrastructure Systems Designer - FISA/OPA. Hayk'sresponsibilities included reviewing the organization's security posture for Windows 10 desktops, advising on security design and features, and providing recommendations for client imaging practices.

Currently, Hayk is employed at NUSO as a Microsoft Systems Engineer, although specific details about their role are not provided.

Hayk Yepiskoposyan received a Master of Science degree in Radio-Electronic Engineering from Armenian State Engineering University, completing their studies from 1991 to 1996. In addition, they have obtained various certifications, including: Microsoft 365 Certified: Messaging Administrator Associate from Microsoft in June 2023, Microsoft 365 Certified: Teams Administrator Associate from Microsoft in August 2022, CCNA from Cisco in November 2008, A+ from CompTIA (obtained month and year information not provided), Microsoft 70-764 Administering a SQL Database Infrastructure from Microsoft (obtained month and year information not provided), Microsoft Certified Desktop Support Technician: Windows XP from Microsoft (obtained month and year information not provided), Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows 7 from Microsoft (obtained month and year information not provided), Microsoft Certified Professional from Microsoft (obtained month and year information not provided), Microsoft Certified Solutions Associate: Windows 7 from Microsoft (obtained month and year information not provided), Microsoft Certified Solutions Associate: Windows Server 2008 (MCSA) from Microsoft (obtained month and year information not provided), Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA) from Microsoft (obtained month and year information not provided), Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure: MCSE from Microsoft (obtained month and year information not provided), Microsoft Certified System Administrator: Windows Server 2003 from Microsoft (obtained month and year information not provided), Microsoft Certified Technology Specialist (MCTS) from Microsoft (obtained month and year information not provided), Microsoft Certified Technology Specialist: Windows 7, Configuration from Microsoft (obtained month and year information not provided), Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions from Microsoft (obtained month and year information not provided), Microsoft Specialist: Securing Windows Server 2016 from Microsoft (obtained month and year information not provided), Network+ from CompTIA (obtained month and year information not provided), and Security+ from CompTIA (obtained month and year information not provided).