Keith Byrne is a seasoned leader with 20 years of experience in B2C and B2B Customer Experience within contact centers, IT, and financial services. They currently serve as a Senior Manager of Customer Experience EMEA at Nutanix and have previously held notable roles at Mercedes-Benz and VodafoneZiggo, where they excelled in operational excellence, project management, and team development. Keith is recognized for their strategic thinking, innovative problem-solving, and commitment to enhancing customer engagement through organizational change. They hold a Bachelor of Arts degree in Applied Languages from Dublin City University, complemented by an Erasmus study at Kyoto University of Foreign Studies.
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