Helle Haug

Helle Haug is a Senior Service Delivery Manager at Nuuday, where they focus on creating robust governance for strategic customers and enhancing communication between IT, business, and clients. Previously, Helle managed relationships and operations for several companies, including Nets Denmark A/S, where they served as a Service Delivery Manager, and Atea, in a dual role as Account Support Manager and project manager. Helle’s expertise includes implementing automated SLA measurement reports and producing Operation Procedure Manuals, contributing to significant service improvements and efficient operations. With a positive approach, Helle fosters a collaborative work environment and has experience leading governance meetings to optimize customer communication. Helle holds several certifications, including ITIL V.3 and Cobit 4.1 foundation.