Esmeralda R. currently serves as an Analista de servicio GCP at Nuva, a position held since November 2022. Prior experience includes roles at Teleperformance, where Esmeralda R. worked as a Call Agent from May 2019 to January 2022. Educational qualifications comprise a degree in Ingeniería de sistemas from Institución Universitaria ITM, a Tecnológo in Análisis y desarrollo de software from Servicio Nacional de Aprendizaje (SENA), and a degree in Ingeniería de software from Universidad de Antioquia.
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