Implementation Specialist II - Servicenow

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. The Professional Services team is part of our Client Experience organization.

Job Description: As Nuvolo’s Implementation Specialist, you will be assisting in the implementation of Nuvolo’s Connected Workspace product(s), leveraging your strong background in ServiceNow and utilizing Nuvolo’s Global Services Delivery model. You will participate in Delivery Projects by doing scripting and configuring the product to meet the client’s requirements. You will leverage your expertise to ensure that all deliverables are aligned with the platform’s best practices and industry standards.

Responsibilities:

• Developing and configuring web services in our EAM platform, built on ServiceNow
• Configuration and customization of various Nuvolo Connected Workplace Products
• Working with web technologies (JAVA Script, XML, HTML, AJAX, CSS & HTTP)
• ServiceNow development, configuration and analysis
• Using Business Rules, Script Includes, Client Scripts, UI Policies, Dictionary Entries, Data Imports and Transforms, Workflows, ACLs and others
• Working with Service Catalog
• Working with Service Portal
• Integration of EAM platform with various third party tools leveraging platform capabilities
• Assist in the assessments of client product usage and workflows to identify areas for optimization, increased efficiency, and value enhancement.
• Perform your own and your peers’ testing, validation and code review

Qualifications: 

• Bachelor's degree in a relevant field or equivalent work experience

• ServiceNow Certifications: ServiceNow Certified System Administrator & ServiceNow Certified Application Developer

• Experience with SDLC methodologies such as Waterfall, Agile, and Scrum

Key Competencies:

• In-depth knowledge and hands-on experience with ServiceNow
• Strong proficiency in scripting languages such as JavaScript or GlideScript
• Knowledge of fundamental database concepts.
• Proficiency in web technologies such as HTML, CSS, and AJAX.
• Experience with integrating ServiceNow with third-party applications.
• Strong analytical and problem-solving skills.
• Good communication and presentation skills.
• Ability to work collaboratively across teams and with clients.